The TxShow

Deploying Capacity in a Volatile World: What Leaders Must Get Right in 2026

In this episode of The Tx Show, Rakesh and Sumit explore why capacity has moved from an underwriting discussion to a boardroom priority. With capital becoming more selective, volatility increasing, and scrutiny intensifying, how capacity is deployed has become a defining strategic decision for insurers, MGAs, syndicates, and reinsurers. 

The conversation examines the new economics of capacity, how it is sourced, priced, governed, and monitored, and why climate volatility, cyber uncertainty, social inflation, and regulatory expectations are reshaping risk strategies. They discuss oversight as a competitive advantage, the evolving role of MGAs as specialist capacity amplifiers, and why transparency and decision-ready data are now essential to securing long-term support from capital providers. 

In this episode, you’ll learn: 

• Why capital discipline matters more than growth in volatile conditions 

• The forces reshaping capacity economics in 2026 

• How governance and oversight drive confidence and renewal outcomes 

• The strategic role MGAs play in deploying specialty capacity 

• Why trust now directly influences pricing power and line sizes 

Capacity is no longer just about capital allocation, it is about confidence, discipline, and strategic intent. Leaders who deploy it with clarity, speed, and control will shape the future of specialty insurance. 

Customer Experience in Insurance: Turning Every Touchpoint into Loyalty

In this episode of The Tx Show, Rakesh and Arun dive deep into why customer experience has rapidly shifted from a “nice-to-have” initiative to a strategic business imperative for insurers. They unpack the real drivers of CX that influence retention, loss ratios, operational costs, and lifetime customer value beyond mobile apps, surveys, or flashy digital front ends.  

Across personal lines, commercial P&C, and life insurance, today’s customers compare carriers not with other insurers, but with digital leaders like Amazon, Apple, and Uber expecting speed, transparency, ease, and low effort. Rakesh and Arun break down where traditional insurance journeys break, why effort kills loyalty, and how carriers can re-architect processes to deliver experiences that earn trust even in complex touchpoints like claims.  

In this episode, you’ll learn: 

• Why customer effort drives up costs and churn, and how to eliminate it 

• How fragmented systems and legacy processes undermine CX 

• What expectations modern customers have at quote, bind, service, renewal, and claims 

• How to balance digital automation with human empathy 

The economics of CX is reducing call center costs, litigation exposure, and rework while increasing retention and cross-sell. Customer experience isn’t a department. It’s how insurers show up when it matters most.  

Embedded Insurance in India: What Scales, What Breaks, and Why

In this episode of The Tx Show, Rakesh Pal (VP, Insurance Vertical Head) and Arun Bharath Meenathethil (Director – P&C Insurance Practice Lead at TxMinds, the Digital Engineering and AI division of TestingXperts) explore the next evolution of embedded insurance in India. What started as simple add-on protection during product or travel purchases has now evolved into a structured, scalable, and tech-enabled distribution model shaping what they define as Embedded Insurance 2.0. 

They break down the key shifts influencing this transformation, including the move from transactional cross-sell to intentional, contextual insurance embedded within mobility, fintech, lending, and health ecosystems. With India’s digital public infrastructure UPI, eKYC, and Account Aggregators, enabling instant issuance and micro-premium adoption, embedded insurance is reaching new levels of scale and accessibility. 

Key highlights include: 

• Why Embedded Insurance 1.0 plateaued and how 2.0 emphasizes lifecycle ownership and customer trust? 

• How IRDAI’s regulatory clarity is enabling compliant, high-volume embedded distribution. 

• The importance of integrated claims journeys, simplified documentation, and real-time policy visibility. 

• The operational redesign insurers must adopt API-first issuance, automated servicing, and partner-ready governance models. 

The episode also explores: 

• What truly scales in India’s embedded insurance landscape? 

• How can insurers build sustainable, partner-driven embedded models? 

• Why will the next decade be defined by stronger tech foundations and customer-first embedded protection experiences? 

London Market Claims: From Faster Settlements to Fraud Precision

In this episode of The Tx Show, Rakesh Pal (VP, Insurance Vertical Head) and Sumit Sharma (Senior Consultant - UK Insurance Practice Lead) explore the critical role of claims in the London Market. Claims are no longer just an operational function; they have become a strategic capability that defines customer experience and retention.

 

They dive into the key challenges insurers face, including multi-jurisdictional claims, delegated authority, and the complexities of managing claims across syndicates. With increasing customer demands for faster, more transparent claims processes, technology has become a game-changer in meeting these expectations.

 

Key highlights include:

• The shift of claims management from an operational task to a central strategic focus.
• How insurers are leveraging AI, automation, and fraud detection to streamline the claims process.
• The growing importance of triage and claims visibility in ensuring customer trust and satisfaction.
• The balance between automation and empathy in claims handling and why a hybrid approach is essential.

The episode also explores:

• Why claims experience is now a major factor in customer retention.
• How insurers can modernize claims processes to stay competitive in the evolving market.
• Real-world examples of how technology is improving the speed, transparency, and accuracy of claims management.

Low-Code in Insurance: From Idea to Production in Weeks

In this episode of The Tx Show, Jon Mayo (SVP, Insurance Practice Head) & Rakesh Pal (VP, Insurance Vertical Head) explore the power of low-code development in the insurance industry. They discuss how insurers are rapidly moving from idea to production in just weeks, overcoming backlogs and accelerating digital solutions. 

Jon and Rakesh highlight how low-code platforms are enabling insurers to: 

• Speed up delivery of customer portals, underwriting tools, and claims workflows. 

• Empower smaller teams to build and iterate quickly, reducing reliance on IT backlogs. 

• Deliver flexible digital experiences, faster and more efficiently than traditional development. 

The episode covers: 

• What low-code really means for insurers and how it differs from traditional builds. 

• Why low-code is a game-changer for faster, smarter digital solutions. 

• Real-world use cases for customer & agent portals, underwriting workbenches, and FNOL workflows. 

• How low-code integrates with core systems and complies with governance and security standards. 

Tune in to see how low-code is transforming insurance by driving faster innovation and operational efficiency. 

Faster & Precise Payouts with AI-Powered Parametric Insurance

Jon Mayo (SVP, Insurance Practice Head) & Rakesh Pal (VP, Insurance Vertical Head) explore how Agentic AI is reshaping parametric insurance and helping carriers manage climate risk with speed and precision.

They discuss how climate events are becoming more frequent and severe, and how insurers are under pressure to:

1. Respond faster when events occur.

2. Price smarter before events happen.

3. Deliver quick, precise payouts when customers need them most.

Jon and Rakesh break down how AI and parametric triggers are transforming traditional insurance processes:

1. AI-Powered Risk Assessment: Using dynamic, real-time data to continuously refine climate risk models.

2. Automated Claims & Payouts: Triggering payouts automatically based on predefined parameters, eliminating lengthy claims processes.

3. Mitigating Basis Risk: Reducing mismatches between triggers and actual losses by continuously learning from live event data.

Tune in to hear how Agentic AI is not just improving efficiency, but unlocking new possibilities for insurers in the face of climate change.

Business Transformation in Insurance: From Legacy to Intelligent Future

Our Insurance Industry Experts, Jon Mayo & Rakesh Pal, as they explore why business transformation is now a survival strategy for insurers. In this 16‑minute episode they discuss the shift from legacy core systems to cloud‑native platforms, the three layers of transformation core modernization, digital enablement, and intelligent automation and why domain expertise matters for scalable, compliant solutions.

The conversation covers customer experience as the North Star, real examples from global markets, common pitfalls (pilot purgatory, lack of insurance context), and how AI and analytics can accelerate underwriting, claims, and fraud detection while preserving trust and fairness.

Listeners will learn practical guidance for starting transformation projects that scale, the importance of governance and ethical AI, and why an AI‑first, customer‑centric approach will define tomorrow’s industry leaders.

Future Skills for Digital Engineers: Re-Skilling for the AI Era

In this enlightening webinar, Rajul, Associate Director at TestingXperts, explores the transformative impact of AI, which he considers the fourth major revolution in human history, following agriculture, industrial, and technological revolutions. Rajul delves into the coexistence of AI and legacy technologies, illustrating this concept with the "jewel in the ring" analogy.

The episode covers the stages of learning AI, from beginner to advanced levels, emphasizing the importance of understanding Python, NumPy, Scikit-learn, and pandas. Rajul provides practical advice on utilizing MOOCs and GitHub for hands-on experience and project work, highlighting the significance of staying updated with the rapid advancements in AI.

He also discusses the career prospects for developers who embrace versus those who resist AI, underlining the risks of career stagnation and missed opportunities for the latter group. Real-life examples of Techtonic Toys, which is presented to demonstrate the consequences of not adapting to technological changes.

Listeners will gain insights into the career benefits of mastering AI techniques and leading AI initiatives, as well as understanding the competitive advantages that AI brings to businesses. The podcast concludes with a recap of key points and an encouragement to stay engaged and continue learning.

Don't miss this opportunity to equip yourself with the knowledge and skills needed to thrive in the AI era. Subscribe, leave feedback, and stay connected for more insightful discussions.

Digital Assurance for Non-Profit Organizations

Welcome to the podcast hosted by Manjeet Kumar, Head of Delivery at TestingXperts (Tx). In this enlightening session, we dive into the importance of digital assurance for non-profit organizations and discuss the best practices for implementing efficient, reliable, and secure digital platforms.

Manjeet first lays bare the critical need for digital assurance in the non-profit realm. From ensuring operational efficiency and data security to optimizing resource usage and ensuring regulatory compliance, solid digital assurance strategies can significantly enhance your non-profit's performance and reputation. He elucidates these points with recent survey results that underscore the growing adoption and effectiveness of digital tools in the non-profit sector.

He shares a compelling case study about the Wounded Warrior Project, a prestigious TestingXperts (Tx) client, highlighting how effective testing helped them deliver a trustworthy and functional digital platform. With clear-cut details, he shows how meticulous functional testing and automation initiatives can significantly improve the functionality, security, and inclusivity of a digital platform.

Apart from presenting the need for digital assurance, Manjeet also provides practical advice and best practices for implementing it in your organization, coupled with budget optimization tips. For a well-rounded understanding, he considers the future course for non-profit organizations, focusing on the role of AI technology and AI-enabled tools in improving the quality of digital systems.

Listen to this podcast to gain valuable insights, adopt the right testing strategy, and optimize your non-profit's use of digital systems. 

For more information, reach out to us at www.testingxperts.com. 

Stay tuned for more such podcasts!

 

Evolution of Tech and AI in Quick Service Restaurants, Ep 1

Welcome to our informative podcast series, 'Evolution of Tech and AI in Quick Service Restaurants,' hosted by Jatin Molri, Vice President of Sales at TestingXperts. In today's episode, he provides an in-depth exploration of how technology is revolutionizing the QSR industry.

Imagine enjoying a pizza on a beach, or a burger while watching soccer at a stadium - technology is making these possibilities come to life. In this podcast, our host delves into the advancements in the Quick Service Restaurant (QSR) industry, showing how state-of-the-art technologies are transforming the QSR world. He highlights that the use of AI and robotics in the QSR industry is projected to skyrocket by 69% by 2027, showcasing the immense potential of these technologies for increasing efficiency and improving customer experiences.

In an engaging recount, Jatin takes listeners through a typical day at a McDonald's drive-thru transformed by AI. He illustrates how AI-powered personalization platforms have been instrumental in improving sales and customer experiences. Moving forward, the podcast spotlights Domino's use of innovative technology, such as the Google PinDrop feature for pinpoint deliveries.

Despite the immense benefits of AI, he emphasizes the importance of diversity and the need for careful integration to prevent mishaps. He advises against half-baked implementation of AI, which can compromise an organization's data and result in losses worth billions of dollars.

Towards the end, Jatin reminds listeners that at the heart of every technological advance is the human experience. As pioneers in the digital frontier, our mission should not only be to innovate but to enhance the human experiences that bring us together in quick service restaurants and beyond. Join us in our next episode for a deeper dive into AI technology's future role in QSR.